FAQ

Frequently asked questions

Do you have candle safety tips?


Always keep a burning candle within sight. Never burn a candle on or near anything flammable. Keep out of the reach of children and pets. Trim candlewicks to 5mm each time before burning. Allow the candle to melt right to the edge to avoid 'tunnelling.' Be sure the candle is placed on a level, heat-resistant surface. Do not burn for any longer than 4 hours. Keep the wax pool free of wick trimmings, matches and debris at all times. Never touch or move a burning candle or container candle when the wax is liquid. Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. All candles have a warning sticker on the base, please do not remove.




Can I recycle the jar?


Yes! Soak the jar in hot, soapy water and the label will easily peel off.




What is our delivery policy?


Orders are sent out every Monday. Orders must be placed by Sunday at 12pm EST to be included in that week's shipment.




Do you take custom orders?


Yes, we are happy to create a custom candle with a custom label for you. Our minis are perfect for a wedding favor, bridal shower gift, or any event.




Can I host a private workshop at my home?


Yes, absolutely! Please email us at hello@ollivene.com for information and details.





Payment Methods

-Credit cards

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-Paypal

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